Frequently Asked Questions

Ordering and payment

Do I need an account to order?: No. You can check out as a guest.
Which payment methods do you accept?: We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay.
When is my card charged?: Your payment method is charged when you place your order.
Do the prices include sales tax?: No. Prices are in US dollars and do not include sales tax. Tax is calculated at checkout from your delivery address and shown as its own line before you pay.
Can I change or cancel my order?: Email support@toolshedshop.com as soon as possible. We can cancel an order that has not shipped yet. After it ships, use our return process.

Where do you ship from?: Every order ships from our warehouse in the United States.
How long will my order take?: We ship within 2-5 business days, and delivery usually takes 7-14 business days after that.
Is shipping free?: Orders of $80 or more ship free. Below that, shipping is $8.95. See the Shipping Policy.
Where do you deliver?: We deliver within the contiguous United States. We do not currently ship to AK, HI, PR, APO/FPO.
Will I pay customs duties or import fees?: No. Your order ships within the United States and there are no import fees on delivery.
How do I track my order?: We email you a tracking link as soon as your order ships.

What is your return policy?: You can return most items within 30 days of delivery, and returns are free: we send you a prepaid return label. Refunds go back to your original payment method within 5 business days after we receive the return. See the Return & Refund Policy.
Is anything not returnable?: Used or mounted cutting, grinding and flap wheels or discs cannot be returned, for safety reasons. If an item arrives damaged or is not what you ordered, contact us and we will make it right.

Where do your products come from?: Our products originate from and are stocked in our warehouse in the United States. The country of origin is listed on every product page.
How do I choose the right wheel or disc?: Match four things to your tool and job: the diameter that fits under your guard, the arbor hole size, a maximum speed (RPM) at or above your tool's speed, and a product made for your material. Our buying guides and Safety Information explain each step.
What do "Type 1", "Type 27" and "Type 29" mean?: They describe the shape. Type 1 is a flat wheel, commonly used for cutting. Type 27 has a depressed center for grinding with the face of the wheel. Type 29 is an angled (conical) shape, common for flap discs. Use the product's own instructions to confirm the right use.
Do cutting and grinding wheels expire?: Resin-bonded wheels and discs can age. If a product has an expiration date printed on it, do not use it after that date, and store it dry and flat.
Are your products certified to a safety standard?: We state a certification on a product page only if we can document it. If a page does not mention one, do not assume it. Contact us if you need documentation for your workplace.

How can I reach you?: Email support@toolshedshop.com or call +1-781-647-7970 (Mon-Fri 9am-5pm ET). We answer email within 1 business day. See our Contact page.
Do you sell my personal information?: No. See our Privacy Policy and Your Privacy Choices.